Lewa Academy Refund Policy

Last Updated: 21/11/2023

1. Introduction

Welcome to Lewa Academy's Refund Policy. This policy delineates the terms and conditions governing refunds for our online learning services. We urge you to carefully peruse this policy before making any purchases on our platform. Your utilization of Lewa Academy's services signifies your acceptance and adherence to this refund policy.

2. Eligibility for Refunds

• 2.1. Refund Eligibility: Refunds may be applicable for specific courses or subscriptions, subject to the terms stipulated in this policy.

• 2.2. Criteria: Eligibility for a refund hinges upon the type of product or service purchased and the timing of the refund request.

3. Refund Process

• 3.1. Request Process: To initiate a refund, kindly contact our customer support team at info@lewa.academy.

• 3.2. Timeframe: Refund requests must be lodged within 30 days from the date of purchase.

• 3.3. Response Time: We will assess your request and respond within 7 business days. If approved, refunds will be processed using the original payment method.

4. Refund Criteria

• 4.1. Course Refunds: Refunds for individual courses are viable if the request is submitted within the specified timeframe, provided the user has not accessed more than 15% of the course content.

• 4.2. Subscription Refunds: Refunds for subscription-based services are applicable within the specified timeframe. The refund will be prorated based on the unused portion of the subscription.

5. Non-Refundable Items and Services

• 5.1. Non-Refundable Categories:
  • Digital Products: Once accessed or downloaded, digital products are non-refundable.
  • Partial Course Access: Courses where users access more than 15% of the content are non-refundable.

6. Refund Processing Time

• 6.1. Timeline: Upon approval, refunds will be processed within 30 business days. The duration for the refund to reflect in your account is contingent on your payment method and financial institution.

7. Contact Us

• 7.1. Queries: For any inquiries or concerns regarding our refund policy, please reach out to our customer support team at info@lewa.academy.