Introduce yourself to ITIL 4 with this Awareness course from Good e-Learning!
ITIL 4 is one of the biggest names in the world of IT. The framework is used by businesses of all sizes and is often applied across teams and departments. This ITIL 4 Awareness course will introduce you to the key elements, terminology, and structure of ITIL 4, as well as the benefits of the framework. You will also learn about the certification path and how you can become an ITIL 4 practitioner.
Candidates looking for an introduction to ITIL 4
Organizations wishing to upskill members in what to expect from ITIL 4
Students who want to know more about the ITIL 4 framework before starting an ITIL 4 Foundation course
Team or department members who require an understanding of ITIL 4 in order to work with practitioners
Managers, CIOs, or stakeholders wishing to understand the framework and how it creates value
How the ITIL 4 framework is structured
The key elements of ITIL 4, such as the four dimensions of service management and ITIL’s Service Value System (SVS)
The terminology of the ITIL 4 framework and how it is utilized in practice
The benefits of studying ITIL 4 for individuals and businesses
How the ITIL 4 certification path works
This module offers an introduction to ITIL 4, including what it is and how it enables and benefits ITSM. The module also looks at how ITIL has evolved over the years and how this led to the current structure of ITIL 4. Finally, the module takes students through the ITIL certification path and how they can achieve different levels of certification.
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IT Service Management
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